MRG: Technology Management and Licensing & Contracts
These sources are for my ongoing Management Resource Guide (MRG) project for LIS 2700. The sixth topic is technology management as wells as licensing, contracts, and negotiation with electronic resource vendors.
Similar to grant writing, technology management is something that leaves me scratching my head occasionally. I understand technology in general but the thought of being responsible for running a whole networked environment or negotiating a license agreement is a little intimidating. This is where my resources beyond the journal articles really come in handy. They have a lot of practical guidelines for managing technology, such as the technology plans from various libraries, toolkits for license negotiation, and creating technology policies for your library.
Evans, G.E. & Ward, P.L. (2007). Managing Technology. Management Basics for Information Professionals (pp. 455-480). New York: Neal-Schuman Publishers, Ltd.
Professional library journal article
Cervone, H.F. (2010). “Emerging technology, innovation, and the digital library.” OCLC Systems & Services, 26(4), 239-242.
This article is interesting to me because technology evolves so rapidly that how does one define “emerging” technology, much less implement it in ways that are simultaneously proactive and practical? Cervone hits the nail on the head when he says “one must keep in mind that innovation for innovation’s sake is not usually a good thing. Innovation without demonstrable value being added to processes or services is not something that is typically valued by an organization’s leadership” (240). He stresses that librarian managers need to recognize that technology that is new or emerging to us may be old hat in another context, thus we have to be careful with our terminology to maintain credibility. Also stressed is the importance of keeping in sync with the library’s parent organization – if it is an institution that values innovation, clearly the library should strive to be on the cutting edge or risk being viewed as out of touch. Conversely, if the parent organization is more traditional and is slow to change, innovation should be approached with more caution.
Professional management journal article
Badawy, A. (2009). Technology management simply defined: A tweet plus two characters. Journal of Engineering and Technology Management, 26(4), 219-224.
Gives a simple definition of technology management and discusses the various types of technology and how to manage them. The biggest takeaway for me was the idea that technology management requires planning through laying out how an organization will deal with technology – which it will adopt, how it will adopt it, how it will benefit the users, etc. Badawy’s definition (the tweet plus two characters) says that technology management is the “process of effective integration and utilization of innovation, strategic, operational, and commercial mission of an enterprise for gaining competitive advantage” (Badawy 224). I think overall this is a great simple definition of technology management, even if many librarians might balk at the “competitive advantage” part. True, libraries are not businesses trying to beat the competition in the traditional for-profit business model sense. Yet, libraries increasingly find themselves in the business of competing with the internet for providing services that are traditionally in the library’s wheelhouse. Proper and well-thought-out management of technology can give libraries that edge to compete with Google.
Library sites, policies, and procedures
- Avon Free Public Library Technology Plan for 2007-2010
- Brown University Libraries Technology Plan 2009-2011
- Licensing Guidelines from Harvard University Library from 2007
- Guidelines for Review and Negotiation of License Agreement for Electronic Resources from Florida Center for Library Automation and Florida State University Libraries
- Licensing Toolkit: California Digital Library to assist with the licensing and negotiation process for University of California staff
- Technology Plan guidelines from the Utah State Library
- It Takes a Community to Bridge the Digital Divide, OCLC WebJunction archived webinar and resources on building digital communities
- Technology Planning for Libraries, a Slideshare presentation from Michael Sauers & Christa Burns
- Policies from OCLC WebJunction. Webinars and resources on developing library policies, including specific technology-related policies
- There’s an App for That! An ALA policy brief on libraries and mobile technology public policy considerations